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COVID-19 information for service providers

The Mental Health Commission and Department of Communities are working together, along with the Department of Finance to ensure that you are kept up to date and can access direct assistance in relation to the COVID-19 April 2021 lockdown.

Please encourage your staff to check the list of exposure sites visited by confirmed COVID-19 cases and if they have been visited, or if your staff or consumers are unwell with COVID-19 symptoms, please ensure they get tested at a testing clinic.

We are now well practiced with COVID-19 lockdown arrangements, however, you may have new staff or people in different positions, so please ensure your service continuity plans are being put in place over this period, including considerations for staffing, mandatory mask wearing and other hygiene practices, and consumer and staff wellbeing.

Please continue to stay up to date with the latest government advice via www.wa.gov.au or www.healthywa.wa.gov.au.

Thank you for your hard work ensuring the safety of our community.

Mask Supplies

During the lockdown, people are required to wear masks outside of the home and at work. 

Following the distribution of a considerable number of masks to community service providers during the February lockdown, we expect that there would be sufficient number already with our service providers. However, if you are having trouble or have any major issues to report please let us know and we will assist where we can. 

If you have an immediate issue, any enquires, or further requirements, please contact NGOCommunitySupport@mhc.wa.gov.au.

Continuity Planning

The Government has released an updated Pandemic Plan, which provides practical guidance and advice for government agencies, private businesses, the community, households and individuals. This includes the following: 

Whilst no amount of preparation can prevent emergencies from happening, being prepared assists communities to respond to, and recover more swiftly from, an emergency. The National Strategy for Disaster Resilience recognises that resilience to emergencies is a shared responsibility for individuals, households, communities, and governments. Everyone has a responsibility to be prepared for and to assist in managing emergencies that may affect them, as well as having an important role in reducing the impacts and consequences. The WA Government encourages individuals, families and community groups to prepare for a pandemic.

Local communities, the not-for-profit sector and relevant businesses should develop plans to enable continued delivery of community support services, particularly those where greater needs or risks may be present during a pandemic.

As such, the Commission would encourage all organisations to ensure that there are plans in place should disruptions occur. This may include general business continuity arrangements as well as plans specific to your service/s, such as staffing, hygiene practices, essential goods and consumer wellbeing. 

Our Planning

The Department of Premier and Cabinet, Department of Finance and the Department of Health are developing a whole-of-government approach to the possible impacts of the COVID-19 on community services. The Mental Health Commission is involved in this process and will update our NGO stakeholders as the situation progresses. The Commission is also currently undertaking a risk assessment of service types and ensuring the Commission’s internal business continuity plans are in place.

We are committed to sending you regular updates as further information becomes available to ensure that you are well supported through this situation.

In the meantime, if you have any concerns that are not able to be addressed by the information above, please email communications@mhc.wa.gov.au

Keep up to date

Messages are circulated directly to the sector via the Department of Communities. The updates are also available on the Community Sector Partnerships (COVID-19) page of the Department's website. 

Resources that are available for the sector's use can be found on the Mental Health and COVID-19 page of the Think Mental Health website.  

The latest health information regarding COVID-19 is available from wa.gov.au and the WA Department of Health's Healthy WA website. They are being updated daily with medical advice and official reports so please check these websites regularly. 

Notifiable disease

Please note that on 29 January 2020, COVID-19 was declared an urgently notifiable disease under Part 9 of the Public Health Act 2016. Any medical practitioner or nurse practitioner attending a patient whom he/she knows or suspects has a notifiable infectious disease or a related condition has a legal obligation to report the diagnosis to the Western Australian Department of Health. For more information, please go to the ‘Notification of Infectious Diseases and Related Conditions’ page on the WA Department of Health’s website: https://ww2.health.wa.gov.au/Articles/N_R/Notification-of-infectious-diseases-and-related-conditions  

If you suspect you may have coronavirus symptoms or may have had close contact with a person who has coronavirus, you should contact the Coronavirus Health Information Line on 1800 020 080.


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