Mental Health Emergency Response Line

The Mental Health Emergency Response Line (MHERL) is a 24-hour telephone service for people in the Perth metropolitan area experiencing a mental health crisis.

It provides contact with a trained mental health clinician who can provide:

  • mental health assessment
  • crisis support, crisis planning and brief intervention
  • mental health system navigation
  • mental health information and advice
  • referral to a mental health or emergency service when more than telephone support is required.

The service aims to keep individuals safe during a mental health crisis by connecting them with appropriate support services.

MHERL is available for:

  • individuals experiencing a mental health crisis who feel that they need urgent assistance
  • families or carers of people with a mental illness
  • members of the general public who witness a mental health crisis and need assistance
  • health professionals
  • community welfare service providers.


For people living in regional and remote areas of Western Australia, Rurallink provides an equivalent service overnight and at weekends.

More helplines


Visit our resources library for more helpful information. 

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Translating services

If English is not your first language, you can get free translation support through Translating and Interpreting Service (TIS National) by phoning 131 450

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Speech or hearing difficulties

If you have speech or hearing difficulties you can contact us by phone through the National Relay Service.


Metro 1300 555 788

Availability 24 hours, 7 days a week


Peel 1800 676 822

Availability 24 hours, 7 days a week


In an emergency call: 000

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