Mental Health Emergency Response Line

The Mental Health Emergency Response Line (MHERL) is a 24-hour telephone service for people in the Perth metropolitan area experiencing a mental health crisis but is not an emergency service.

In an emergency call Triple Zero (000).

MHERL provides contact with a trained mental health clinician.

1300 555 788 (Metro) 1800 676 822 (Peel) Visit website

mental health assessment
crisis support, crisis planning and brief intervention
mental health system navigation
mental health information and advice
referral to a mental health or emergency service when more than telephone support is required.

The service aims to keep people safe during a mental health crisis by connecting them with appropriate support services.

People experiencing a mental health crisis who feel they need urgent assistance
Families or carers of people with a mental illness
Members of the general public who witness a mental health crisis and need assistance
Health professionals
Community welfare service providers.

Rurallink

For people living in regional and remote areas of Western Australia, Rurallink provides an equivalent service overnight and on weekends. This service is available 4.30pm to 8.30am weeknights, 24 hours at weekends and public holidays.

Call 1800 552 002

Page last updated1 May 2025

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Acknowledgement of Country

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of our State and its waters. The Commission wishes to pay its respects to Elders both past and present and extend this to all Aboriginal and Torres Strait Islander peoples seeing this message.

Recognition of Lived Experience

We recognise the individual and collective expertise of those with living and lived experience of mental health, alcohol and other drug issues and suicidal crisis, including their families and carers.