Working Away Alcohol and Drug Support Line

Working away from home can create additional stress and challenges that can impact both our work and our personal lives. People often use alcohol and drugs as a way to cope with this type of stress, especially when they are away from their usual support systems such as family and friends. Families and relationships can often be affected by alcohol and drug use.

The Working Away Alcohol and Drug Support Line is a confidential telephone support, information and referral service for those working away from home, their families and employers who are concerned about their own or another person’s alcohol or drug use or mental health and wellbeing.

What we do

Contact with the Working Away Alcohol and Drug Support Line is one-to-one with a professional counsellor and is confidential.

The counsellor who answers your call can:

  • Listen to what is going on for you
  • Provide you with information about alcohol, drug use or mental health and well-being
  • Provide emotional support
  • Talk about treatment options
  • Refer you to local services that can provide ongoing support

We can also provide:

  • Interim support to individuals waiting for face to face counselling/treatment
  • A free call back service to socially and geographically isolated clients
  • Support to health professionals working with individuals and families impacted by alcohol or drug use


For people who speak little or no English, please see our resources for non-English speakers.

Other help lines

Help for personal alcohol or drug use

Help for parents and families

Help for meth use 


Translating services

If English not your first language, you can get free translation support through Translating and Interpreting Service (TIS National) by phoning 131 450.

Speech or hearing difficulties

If you have speech or hearing difficulties you can contact us by phone through the National Relay Service


Phone 1800 721 997

Availability 24 hours, 7 days a week