Mental Health Emergency Response Line Evaluation

Your participation will help us improve the mental health system and ensure we can deliver better services to Western Australians experiencing mental health issues. For more information about how to participate, please see the For more information about how to participate please see the attached flyer.

Introduction

The Mental Health Emergency Response Line (MHERL) is a well-established emergency telephone advice line that has been in operation since 2006.  The MHERL provides advice for mental health consumers and their families in the community as well as practitioners to seek direction on access of services.   The Rurallink service is provided by the MHERL team in areas covered by the WA Country Health Service.

The most recent review of the MHERL was completed in 2011.  Of the recommendations from this review, two have been implemented:  the Mental Health Police Co-Response and the enhanced provision of psychiatric liaison nurses in Regional Hospital Emergency Departments.

Operational management of MHERL transitioned to the East Metropolitan Health Service (EMHS) on 1 July 2016. 

The Evaluation

Under MHCs Commissioning Framework, the MHC regularly does program evaluations to help inform commissioning decisions.  Evaluation involves the planned and periodic assessment of a service’s effectiveness including consumer and family experience, efficiency, impact, sustainability and overall value.

The MHC would like to increase its understanding of the MHERL service, including RuralLink.

The aim is to provide the MHC with greater insight about the day to day services being provided via MHERL, how it delivers services to consumers and stakeholders within the context of the broader mental health system, and its needs and challenges.

The outcomes of this Evaluation will feed into future improvements to the MHERL service, its management by EMHS as well as MHC planning and purchasing activities.

The Evaluation is a joint project between the MHC and EMHS.

Consumer, family and carer participation

As part of the Evaluation, the MHC and EMHS would like to invite consumers, carers, family members and stakeholders to provide feedback and information about their experiences related to the MHERL service, including Rurallink.

We would like to increase our understanding of the MHERL/Rurallink service and its impact on consumers, so that we can improve the way we plan, purchase and deliver services in the future.

Your participation will help us improve the mental health system and ensure we can deliver better services to Western Australians experiencing mental health issues.

For more information, including how to participate, please see the attached flyer.

The MHC and EMHS thanks all those involved for their support.

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