Support Line Confidentiality Statement
The Alcohol and Drug Support Line is a confidential service. However, if we are concerned about your safety, the safety of another person including the safety of a child, our duty of care will over-ride this.
Information or data collected during the call will be stored in a secure database to assist us with improving our service and ensuring all callers receive a high standard of support.
Identifying information will only be collected if you give us your permission to do so. All other information collected by the service is for accountability and service improvement purposes only.
If you would like to know more please speak with the counsellor who answers your call.