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COVID-19 information for service providers

Continuity Planning

The Government has released an updated Pandemic Plan, which provides practical guidance and advice for government agencies, private businesses, the community, households and individuals. This includes the following: 

Whilst no amount of preparation can prevent emergencies from happening, being prepared assists communities to respond to, and recover more swiftly from, an emergency. The National Strategy for Disaster Resilience recognises that resilience to emergencies is a shared responsibility for individuals, households, communities, and governments. Everyone has a responsibility to be prepared for and to assist in managing emergencies that may affect them, as well as having an important role in reducing the impacts and consequences. The WA Government encourages individuals, families and community groups to prepare for a pandemic.

Local communities, the not-for-profit sector and relevant businesses should develop plans to enable continued delivery of community support services, particularly those where greater needs or risks may be present during a pandemic.

As such, the Commission would encourage all organisations to ensure that there are plans in place should disruptions occur. This may include general business continuity arrangements as well as plans specific to your service/s, such as staffing, hygiene practices, essential goods and consumer wellbeing. 

Our Planning

The Department of Premier and Cabinet, Department of Finance and the Department of Health are developing a whole-of-government approach to the possible impacts of the COVID-19 on community services. The Mental Health Commission (MHC) is involved in this process and will update our NGO stakeholders as the situation progresses. The MHC is also currently undertaking a risk assessment of service types and ensuring the MHC’s internal business continuity plans are in place.

We are committed to sending you regular updates as further information becomes available to ensure that you are well supported through this situation.

In the meantime, if you have any concerns that are not able to be addressed by the information above, please email communications@mhc.wa.gov.au

Keep up to date

Messages are circulated directly to the sector via the Department of Communities. The updates are also available on the Community Sector Partnerships (COVID-19) page of the Department's website. 

Resources that are available for the sector's use can be found on the Mental Health and COVID-19 page of the Think Mental Health website.  

The latest health information regarding COVID-19 is available from wa.gov.au and the WA Department of Health's Healthy WA website. They are being updated daily with medical advice and official reports so please check these websites regularly. 

Notifiable disease

Please note that on 29 January 2020, COVID-19 was declared an urgently notifiable disease under Part 9 of the Public Health Act 2016. Any medical practitioner or nurse practitioner attending a patient whom he/she knows or suspects has a notifiable infectious disease or a related condition has a legal obligation to report the diagnosis to the Western Australian Department of Health. For more information, please go to the ‘Notification of Infectious Diseases and Related Conditions’ page on the WA Department of Health’s website: https://ww2.health.wa.gov.au/Articles/N_R/Notification-of-infectious-diseases-and-related-conditions  

If you suspect you may have coronavirus symptoms or may have had close contact with a person who has coronavirus, you should contact the Coronavirus Health Information Line on 1800 020 080.


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