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COVID-19 information for service providers

The Mental Health Commission (MHC) and Department of Communities are working together, along with the Department of Finance to ensure that you are kept up to date and can access direct assistance in relation to the COVID-19 lockdown.

Communities and the MHC are meeting daily with the community sector peak organisations to address any emerging issues or concerns. We will continue to keep you updated with further information as it comes to hand.

Please continue to stay up to date with the latest government advice via www.wa.gov.au or www.healthywa.wa.gov.au.

Thank you for your hard work ensuring the safety of our community.

Mask Supplies

During the five-day lockdown, people are required to wear masks outside of the home and at work. The WA Government has commenced distributing masks to key locations.

Perth and Peel service providers

The MHC has initiated orders for all MHC service providers in the Perth and Peel areas based on guidance from the Department of Finance, to support your operations for the next five days. Deliveries are being arranged by courier to service providers, from today, which we expect will be delivered within the next 24 hours.

South West service providers

MHC service providers in the South West can collect masks from the following Department of Communities offices:

Bunbury:            Communities Housing Office - 22 Forrest Avenue       

Busselton:          Communities Office - 88 Kent Street          

Collie:                  Communities Child Protection Office - 68 Wittenoom Street                  

Manjimup:         Communities Child Protection Office - Lot 432 South West Hwy                              

Please contact these offices if you have any questions about how to access the supplies.  

If you have an immediate issue, any enquires, or further requirements, please contact NGOCommunitySupport@mhc.wa.gov.au.

Continuity Planning

The Government has released an updated Pandemic Plan, which provides practical guidance and advice for government agencies, private businesses, the community, households and individuals. This includes the following: 

Whilst no amount of preparation can prevent emergencies from happening, being prepared assists communities to respond to, and recover more swiftly from, an emergency. The National Strategy for Disaster Resilience recognises that resilience to emergencies is a shared responsibility for individuals, households, communities, and governments. Everyone has a responsibility to be prepared for and to assist in managing emergencies that may affect them, as well as having an important role in reducing the impacts and consequences. The WA Government encourages individuals, families and community groups to prepare for a pandemic.

Local communities, the not-for-profit sector and relevant businesses should develop plans to enable continued delivery of community support services, particularly those where greater needs or risks may be present during a pandemic.

As such, the Commission would encourage all organisations to ensure that there are plans in place should disruptions occur. This may include general business continuity arrangements as well as plans specific to your service/s, such as staffing, hygiene practices, essential goods and consumer wellbeing. 

Our Planning

The Department of Premier and Cabinet, Department of Finance and the Department of Health are developing a whole-of-government approach to the possible impacts of the COVID-19 on community services. The Mental Health Commission (MHC) is involved in this process and will update our NGO stakeholders as the situation progresses. The MHC is also currently undertaking a risk assessment of service types and ensuring the MHC’s internal business continuity plans are in place.

We are committed to sending you regular updates as further information becomes available to ensure that you are well supported through this situation.

In the meantime, if you have any concerns that are not able to be addressed by the information above, please email communications@mhc.wa.gov.au

Keep up to date

Messages are circulated directly to the sector via the Department of Communities. The updates are also available on the Community Sector Partnerships (COVID-19) page of the Department's website. 

Resources that are available for the sector's use can be found on the Mental Health and COVID-19 page of the Think Mental Health website.  

The latest health information regarding COVID-19 is available from wa.gov.au and the WA Department of Health's Healthy WA website. They are being updated daily with medical advice and official reports so please check these websites regularly. 

Notifiable disease

Please note that on 29 January 2020, COVID-19 was declared an urgently notifiable disease under Part 9 of the Public Health Act 2016. Any medical practitioner or nurse practitioner attending a patient whom he/she knows or suspects has a notifiable infectious disease or a related condition has a legal obligation to report the diagnosis to the Western Australian Department of Health. For more information, please go to the ‘Notification of Infectious Diseases and Related Conditions’ page on the WA Department of Health’s website: https://ww2.health.wa.gov.au/Articles/N_R/Notification-of-infectious-diseases-and-related-conditions  

If you suspect you may have coronavirus symptoms or may have had close contact with a person who has coronavirus, you should contact the Coronavirus Health Information Line on 1800 020 080.


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